Refund Policy

Last updated: 1/1/2026

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At Sky Dog, we aim to deliver high-quality services and a great experience. This policy explains when refunds are available for services purchased through our website.

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1. Refund Eligibility

Refunds may be issued under the following conditions:

• The service was not delivered as agreed

• We were unable to provide the service due to an issue on our end

• A cancellation request was made within 24 hours of purchase and before the service began

Refunds are not available if:

• The service has already started or been completed

• The delay or issue was caused by the client (missing information, late responses, no-shows, etc.)

• You simply changed your mind (unless required by law)

2. Cancellations

• Cancellations made before the service begins may be eligible for a full or partial refund

• Cancellations made after the service has started are not refundable

If your service includes scheduled sessions or appointments, missed sessions are non-refundable.

3. How to Request a Refund

To request a refund, please email us at:

Email: info@goskydog.com

Please include:

• Your name and order number

• The service purchased

• The reason for your request

We’ll review your request and respond within 3 days.

4. Refund Processing

If your refund is approved:

• Refunds will be issued to the original payment method

• Processing time may take 3-7 business days, depending on your payment provider

5. Disputes & Resolution

If you’re unhappy with a service, we encourage you to contact us first. We’ll do our best to resolve the issue before considering a refund.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page.

7. Contact Us

Questions? We’re happy to help.

Email: info@goskydog.com